#2 Investigations
NHTSA conducts an investigation from reported complaints.
A. SCREENING
NHTSA reviews filed complaints from vehicle owners and other information related to alleged defects to decide whether to open an investigation.
B. ANALYSIS
NHTSA conducts an analysis of any petitions calling for defect investigations. If the petition is denied, the reasons for the denial are published in the Federal Register.
C. INVESTIGATION
NHTSA opens an investigation of alleged safety defects. It is closed when they notify the manufacturer of recall recommendations or they don’t identify a safety-related defect.
D. RECALL MANAGEMENT
NHTSA reviews filed complaints from vehicle owners and other information related to alleged defects to decide whether to open an investigation.
